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mgreen76549 Honor Student
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HP 7740 will not pick up paper to be scanned

HP 7740
Microsoft Windows 10 (64-bit)

I placed my documents (less that 50) in ADF, opened the GUI, pressed scanned and the machine started to whirl, BUT the documents remained.  when I placed the documents in, the scanner dinged, indicating he saw the documents waiting to be received.  Examination shows that the gearing system is working, but I cannot verify that the input motion is working.

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Provost Provost
Provost
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Message 2 of 4
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HP 7740 will not pick up paper to be scanned

Hi,

Thanks for using the HP Forums.

 

Have you tried to scan using the FULL feature software?

 

These resources will be useful:

 

 

Connect Wirelessly, Download and Install Software

 

HP Officejet Pro 6970 series : Scan a 10 pages 2 sided document using the ADF

(it's a different printer but the scan settings are the same for 7740)

 

For more scanning tips, click here.

 

Hope that helps!

 

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mgreen76549 Honor Student
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Message 3 of 4
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HP 7740 will not pick up paper to be scanned

The document is loaded, the printer will ding and then I press scan.  Now the printer should pull the document into the printer to be scanned, which it does not.  I have had to result to doing each page individually.  I have deleted this printer from my apps and will be reinstalling.

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Provost Provost
Provost
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HP 7740 will not pick up paper to be scanned

Hi,

 

We'd recommend that you try using the HP FULL feature software as per what was shown in the video.

 

Do a scan from the HP Scan software, ensure that the "Source" is "Use document feeder if loaded", save the settings.

Then enable Scan to Computer (part of the HP Scan)  and try to scan using the ADF again, it shoudl work.

 

How to Scan to Computer

Scan to Computer (New UI)
How to use "Scan to Computer" properly

Hope that helps!

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I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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