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Honor Student
Posts: 2
Member Since: ‎12-06-2017
Message 1 of 4 (171 Views)
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HP 8600 no longer able to scan

Product Name: HO Office Jet 8600 Pro
Operating System: Microsoft Windows 10 (64-bit)

HP Office Jet 8600 Pro with wireless router.  Was working fine with old  router. Installed new Netgear AC2300 router.  Printer is shown on Netgear Network diagram.  Ran Print and Scan Doctor 5.1.  Print works fine and test page prints from computer (Doctor).  Ran scan test and it makes printer go into scan mode.  However it then states Scanner unreachable.  The only test to fail was "Windows (WIA) Scan"

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Accepted Solution

Re: HP 8600 no longer able to scan

Hi @Bill431 ,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out :) 

 

As I understand you are facing issues with scan in the printer.

 

Let me ask a few questions to assist you better. :)

 

How does a stand alone copy works?

When you try to copy, does the scanner light moves inside?

 

Meanwhile, you could follow this link and try the steps given.

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. ;)

 

 

 

 

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HP Support Agent
Posts: 3,670
Member Since: ‎10-12-2016
Message 2 of 4 (142 Views)

Re: HP 8600 no longer able to scan

Hi @Bill431 ,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out :) 

 

As I understand you are facing issues with scan in the printer.

 

Let me ask a few questions to assist you better. :)

 

How does a stand alone copy works?

When you try to copy, does the scanner light moves inside?

 

Meanwhile, you could follow this link and try the steps given.

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. ;)

 

 

 

 

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎12-06-2017
Message 3 of 4 (131 Views)

Re: HP 8600 no longer able to scan

Thank you for this help.  The problem was in Local Services (WIA).  I did as you suggested to start the WIA service and now scanner works.  Thanks again

HP Support Agent
Posts: 3,670
Member Since: ‎10-12-2016
Message 4 of 4 (110 Views)

Re: HP 8600 no longer able to scan

Hi @Bill431 ,

 

Hurray!!! I'm delighted to hear that it's working!

Feel free to reach out to us again.

 

Have a great day. :)

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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