cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
76
Flag Post

HP 9010 TERRIBLE SCAN QUALITY - JPEG ARTEFACTS AND POOR RESULTS

HP Recommended
OFFICE JET 9010
macOS 10.15 Catalina

HP - what have you done to your scanning engine???

Scanned the same doc with your newer Officejet pro 9010 and my old Officejet pro8710.  (8718)

The results with the new printer are AWFUL - I wish it were not the case.

JPEG artefacts everywhere.

300 dpi looks like epson (10 year old Perfection) 200dpi or even 150dpi.

Nowhere to improve any pre-loaded compression settings (except I have this on "low" compression already.)

Tried your software, mac preview and an old HP scan software. All with the same BAD results. Tried scan to jpeg, tiff, and pdf - all with the same POOR results.

Its a real shame because on the rest of the printer the features seem pretty solid. 

See these results. The bad ones are the 9010 - zoom in for an ugly surprise!

Top HP Bottom EpsonTop HP Bottom EpsonTop HP Bottom Ep sonTop HP Bottom Ep sonSelf explanatorySelf explanatory

 

If I can find a better all in one then I'm taking this one back. I've only had it for 4 hours!

If you want to print then its ok. But if you want to scan, then wait until HP re-write their image compression software.

Yours

Livewire

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,188 1,173
Message 2 of 2
Flag Post
HP Recommended

@LOOSEWIRE, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation