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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-10-2019 06:33 AM

HP Recommended
Product: HP Color Laser Jet Pro M281fdw
Operating System: macOS 10.14 Mojave

I have just bought a new printer to my iMac with Mac OS 10.14.5 (Mojave) and have now installed it. The printer is a HP Color Laser Jet Pro M281fdw. I am testing the scan funktion. I can scan and I can see the results to the left under "Scanned objects" (in swedish "Skannade objekt"). To the right it is just a black window. Why? What is wrong?

(HP Easy Scan has the version 1.9.2).   /Kjell/

Skärmklipp 2019-11-10 13.04.10.png

1 REPLY 1

‎11-11-2019 03:22 PM - edited ‎11-12-2019 12:18 AM

HP Recommended

I see that I have got no answer to my question. I suppose it depends on that there is no answer to give. I think that HP don´t take responsibility for their products and customers. 

 I called HP Support in Sweden, before I bought the driver,  and asked them if this driver was compatible with Mac OS Mojave. Their answer was: Yes it is!

Then I ordered it.

Now I am very disappointed. And no help from HP. Very bad.

 

/Kjell/

 

 

 

 

 

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