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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-09-2019 11:53 AM

HP Recommended
Product: Deskjet 2540
Operating System: macOS 10.13 High Sierra

My Deskjet 2540 has suddenly stopped scanning or copying.  The HP Deskjet software says the print is busy and when I look under the Home menu button is says "Device needs attention".  The details option gives the message "Scanner Failure".  I have tried switching off the printer as suggested by HP but it doesn't fix it. 

3 REPLIES 3

‎11-12-2019 06:26 PM

HP Recommended

@martinsimpson

Thanks for joining HP Community!

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Refer to this document: https://support.hp.com/us-en/product/hp-deskjet-2540-all-in-one-printer-series/5295960/document/c053... for Resolving Copy Problems.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎11-14-2019 01:24 PM

HP Recommended

Thanks for your response Raj. I tried your suggestions but it made no difference.

Additional info - when I turned the printer back on the scanner arm moved back and forward but finished in the middle of the printer rather than at one end. I'm not sure if this is normal.

Was this reply helpful? Yes No

‎11-14-2019 02:14 PM

HP Recommended

@martinsimpson

 

This is a hardware issue with the printer, I would personally suggest you contact our HP Support. 

 

Click here: www.hp.com/contacthp

 

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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