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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Deskjet 3050
Microsoft Windows XP

I have a HP Deskjet 3050 and I've had it for several years.  I replaced the tri-color HP61 cartridge and now I cannot get it to align.  Therefore, I cannot copy or scan.  This is the first time this has happened.  I rechecked and followed all the protocols with no success. How can I fix the problem?

 

Thank you

3 REPLIES 3
HP Recommended

@Ruby291

 

I reviewed your post and I understand that you are getting alignment error after replacing the cartridge.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-deskjet-3050-all-in-one-printer-series-j610/4066450/document...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Thank you for responding. I have tried all those steps with no success.  I am not able to perform an alignment, therefore, I cannot copy or scan.  In order to print, I simply click the "do not align" when prompted, it will print.  However, if I click "scan" when prompted, it tells me the system is busy.  I have ran out of options except for taking it in to a service center.

HP Recommended

@Ruby291

 

I recommend you update the printer firmware following the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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