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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-22-2017 07:49 AM

HP Recommended
Product: CM1312
Operating System: macOS 10.12 Sierra

The built in printer driver does not have a scan option.

 

Where can I download the HO Director/Setup Assistant software?

It seems to be missing from HP.

 

If that software is no longer available - how can you scan with Mac?

We also have a brother printer which has scanning built into the driver - but no luck with HP.

 

 

2 people had the same question
21 REPLIES 21

‎04-23-2017 02:21 PM - edited ‎04-23-2017 02:57 PM

HP Recommended

@PunkStarStudios

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to locate scan option after installing HP built in driver. I would like to help you out with this issue today.

  • Go to MAC Hard drive, Applications, HP LaserJet MFP and double-click on HP Director.
  • It would launch HP DIRECTOR.
  • Select SCAN Button to scan document or photo .Make necessary changes as per requirement before clicking on the SCAN Button.
  • Once it is scanned, the image will automatically be saved under Documents by default.
  • Select EMAIL option and Scan. It would send the scanned document to the specified email address.
  • Select Scan to folder to scan the document and one can choose the location to save. As well as one can change file format as per the requirement.

Click here and follow the steps mentioned in the document to fix this issue.

 

Let me know how it goes.

 

Cheers.

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-24-2017 11:22 AM

HP Recommended

I don't think you read my post.

 

I don't have HP director. It doesn't exist on the Mac.

But I want it SO that I can scan.

 

Was this reply helpful? Yes No

‎04-24-2017 06:34 PM

HP Recommended

@PunkStarStudios

 

I thank you for your response and understand the situation well.

 

HP Director is not available for macOS 10.12 Sierra.

As an alternate you can use HP scan.app.

Click here and follow the first step in the document.

 

Keep me posted.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-25-2017 03:55 PM

HP Recommended

Sorry - this still isn't helping me.

There is no folder "HP Laserjet MFP" under applications.

THAT'S my problem - there is no installed software.

 

The instructions at the top of your supplied link says :

"Ensure the Full feature software is installed in MAC."

 

Ok - great - so where can I download the "full fetures software"?

 

Dave

 

 

Was this reply helpful? Yes No

‎04-25-2017 04:46 PM

HP Recommended

@PunkStarStudios

 

Please click here and download the driver for this printer.

 

Let me know if that helps.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-25-2017 05:23 PM

HP Recommended

Ok - so I downloaded that from the Apple site as instructed and ran it.

 

It looks like it installed drivers, and reported success...

 

But still no Scan application installed. No HP directory in applications.

Still no way or scanning from the HP 1312 to my Mac.

 

Is there no where on the HP site to download the HP Scanning software?

 

Was this reply helpful? Yes No

‎04-25-2017 05:31 PM

HP Recommended

@PunkStarStudios

 

Thanks for the reply.

 

I request you to contact HP Phone support for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-25-2017 05:47 PM

HP Recommended

Printer is out of warrenty - soI am warned that a call may cost $.

Which is completely unacceptable.

How about you just supply me with a link to the HP scanning software?

 

Was this reply helpful? Yes No

‎04-25-2017 06:40 PM

HP Recommended

@PunkStarStudios

 

Thanks for the reply.

 

Please use HP easy scan application and check if that helps.

Click here to download app.

 

Let me know how it progress.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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