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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-12-2020 10:32 AM

HP Recommended
Product: HP ENVY 5020
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I was wondering if it's possible to scan a document via the HP ENVY 5020 and make it searchable/editable. My previous HP printer/scanner had that facility and I am just wondering if the HP ENVY 5020 does.

 

Thanks

 

Modemadfan

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2020 09:39 AM

HP Recommended

Hi @Modemadfan 

 

If the HP FULL solution software doesn't have it, then it means this printer doesn't support Searchable PDF.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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5 REPLIES 5

‎08-12-2020 12:00 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  It may be possible if the HP Full solution software is used.

 

Can you download and install the FULL featured printer software from HP for your operating system:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-5000-all-in-one-printer-series/14...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Start up the HP Printer Assistant and then select Scan.

 

Watch this resource, at time 1:23, you will see a "Destination" > File Type.  Click on the down arrow and it will should display "PDF- Searchable" as one of the options. (we have seen that option on another printer model)

 

Envy 5000 searchable PDF.jpg

 

If you need help to install the HP FULL solution software, you may refer to this video.


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎08-13-2020 03:34 AM

HP Recommended

Hi Greenturtle,

 

I had installed all the up to date software but sadly the only option I see is PDF there is no option for PDF searchable.

 

Thanks

 

Modemadfan

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‎08-13-2020 09:39 AM

HP Recommended

Hi @Modemadfan 

 

If the HP FULL solution software doesn't have it, then it means this printer doesn't support Searchable PDF.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎08-14-2020 05:48 AM

HP Recommended

Indeed, OCR is not available as part of your printer software and therefore Searchable PDF is not available, see the File formats, supported section of its specs:

https://store.hp.com/sg-en/default/hp-envy-5020-all-in-one-printer-z4a69a.html#additional

 

You may give the 3rd party NAPS2 application a try, this is a freeware 3rd party software which provides Searchable PDF creation too:

https://www.naps2.com/doc-ocr.html

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-14-2020 06:13 AM

HP Recommended

Thanks ShlomiL. Will give that a go.

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