Highlighted
rkl254 Honor Student
Honor Student
2 0 0
Message 1 of 3
57
Flag Post

Solved!

HP ENVY 7640-I have a line that shows up all the way down the page

HP ENVY 7640 - Product# E4W43A
macOS 10.13 High Sierra

I can't seem to find the area to clean on my HP ENVY 7640 as I have a line that shows up all the way down the page when auto scanning.  Flatbed scanning is no problem or printing is no problem.

 

Thanks for any help!

2 REPLIES
Professor Professor
Professor
2385 154 278
Message 2 of 3
31
Flag Post

Solved!

HP ENVY 7640-I have a line that shows up all the way down the page

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

If you lift the top part of the machine to see the glass.On the left hand side is a small piece of glass.This is the glass used when scanning using the Document feeder.Clean the small slit glass and retry the scanning.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
rkl254 Honor Student
Honor Student
2 0 0
Message 3 of 3
27
Flag Post

Solved!

HP ENVY 7640-I have a line that shows up all the way down the page

I had already tried that area...but I did it again and guess I got it this time.

 

Thanks for your help!

 

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation