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HP Easy Scan Error - Mac OS Catalina

HP Officejet Pro 6978
macOS 10.15 Catalina

When I go to scan a document on my Mac using the macOS Catalina using the HP Easy Scan software, I get a error message when I try to scan using my flatbed scanner. I went in the edited my scanning options and selected to scan using the flatbed scanner. When I click on the scan button I receive the message below:

 

Automatic Document Feeder is Empty

No items were detected in the Automatic Document Feeder. Please place your originals into the Automatic Document Feeder and start the scan again.

 

Any help on this would break greatly appreciated!

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HP Easy Scan Error - Mac OS Catalina

UPDATE:  macOS 10.15.3 has the fix for this issue

 

 

Unfortunately, HP Easy Scan is not currently supported in macOS Catalina.

For devices like the OfficeJet Pro, the symptom is exactly as described. Anything loaded through the ADF will work fine but scanning from the flat bed generates the ADF Empty error.
HP is working to restore the full functionality of HP Easy Scan in macOS Catalina.

In the interim you can use Image Capture to retrieve scans from either the flat bed or the ADF.

Image Capture instructions are in the linked post above.

While I may work for HP Inc, the views and opinions expressed here are my own.
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HP Easy Scan Error - Mac OS Catalina

Thank you IronBadger for the temporary fix while HP is continuing to restore the full function of HP Easy Scan for macOS Catalina.

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HP Easy Scan Error - Mac OS Catalina

I do not have "Image Capture" at my Mac. Possibly the name will be different in a German system.

Any idea when the problem will be solved?

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HP Easy Scan Error - Mac OS Catalina

Any news as to when Easy Scan will be updated to 64-bit and available for use under Mac OS X Catalina?

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HP Easy Scan Error - Mac OS Catalina

A better workaround than Image Capture (IMHO) is as follows, simply using Catalina's own Settings:

  • Via: Settings/Printers & Scanners
    • Select the printer image
      • Select the tab Scan (Top of right panel)
        • Select “Open Scanner…”
  • When window “Scanner” opens…
    • Select destination (like Desktop)
    • Select “Show Details” if wished.
      • Select any further choices.
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HP Easy Scan Error - Mac OS Catalina

Does HP have any target date for updating Easy Scan for Catalina.? Surely they must have a project timeline>

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HP Easy Scan Error - Mac OS Catalina

I've been using the Scan to Computer-Webscan function on the Embedded Web Server as a workaround to scan documents on the glass, but this approach works better for multi-page documents. Thanks, IronBadger.  Kudos

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HP Easy Scan Error - Mac OS Catalina

macOS 10.15.3 (released 1/28/2020) contains the fix for this issue.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

While I may work for HP Inc, the views and opinions expressed here are my own.
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Thanks to IronBadger for communicating this.  I can confirm that with macOS 10.15.3 both the glass and the ADF are scanning properly on my OfficeJet Pro 6978.  Thanks also to HP for emailing notice of the posting.

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