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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-24-2019 11:11 AM

HP Recommended
Product: MacBook Pro
Operating System: macOS 10.15 Catalina

Hi everyone!

I've updated my Mac to Catalina OS and since then, i'm only able to scan on HP Easy Scan from the Automatic Feeder and can't use on Scanner Glass, it just doesn't find it. Can anyone help me? Thank you! My printer is the Officejet 5230.Captura de ecrã 2019-10-24, às 18.09.58.jpg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2020 11:58 AM

HP Recommended

Hi @Jane_

Welcome to the HP Support Community. I'd be happy to assist you.

 

If Apple Image Capture is not satisfactory, use HP Smart app on your MAC to scan

Click here to download and know more about the app.

 

HP is working on the updated version of HP Easy Scan and it would be available soon.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

View solution in original post

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6 REPLIES 6

‎10-24-2019 11:23 AM

HP Recommended

Hi,

HP Easy Scan is not currently supported on Catalina.

 

As a workaround, please use Image Capture for now as described in the below support document:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-06-2020 08:10 AM

HP Recommended

I have tried the workaround option by using Image Capture but it does not work properly, the pages are not scanned well, not every page can be saved as pdf, etc. I hope that HP finds a solution for Mac users using the latest Operating System Version fast to use EasyScan again.

Was this reply helpful? Yes No

‎01-08-2020 11:58 AM

HP Recommended

Hi @Jane_

Welcome to the HP Support Community. I'd be happy to assist you.

 

If Apple Image Capture is not satisfactory, use HP Smart app on your MAC to scan

Click here to download and know more about the app.

 

HP is working on the updated version of HP Easy Scan and it would be available soon.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎01-08-2020 12:44 PM

HP Recommended

Thanks, scanning with HP Smart works!

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‎01-08-2020 02:23 PM

HP Recommended

@Jane_

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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‎01-28-2020 02:49 PM

HP Recommended

macOS 10.15.3 (released 1/28/2020) contains the fix for this issue.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

Scan to Computer is also fixed with 10.15.3.

 

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

While I may work for HP Inc, the views and opinions expressed here are my own.
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