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BPGeneva
Level 1
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Message 1 of 2
98
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HP Easy Scan will not scan from scanner surface

Officejet Pro 8715
macOS 10.15 Catalina

When I load a document for scanning on to the document window and I click the "Scan" button on the Easy Scan app., I get an error message.  The message says:  Screen Shot 2019-11-08 at 14.43.08.png.     When I used the automatic document feeder, everything worked as normal.  This seems to be a problem since I upgraded the MAC OS to Catalina.  I think I updated the latest drivers into the system and nothing changed.  Thanks

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Level 16
Level 16
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Message 2 of 2
78
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HP Recommended

HP Easy Scan will not scan from scanner surface

Hi,

HP Easy Scan is not currently supported on Catalina, please use Image Capture as a workaround:

https://support.hp.com/in-en/document/c06455960

 

Shlomi

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