• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-23-2020 10:23 AM - edited ‎01-23-2020 10:24 AM

HP Recommended

I just spent about 3 hours with HP the other day and he said it was now fixed. I cannot scan but I can print. 

 

I can scan but I cannot print.

 

I mean it just keeps going back and forth and I spend hours trying to fix this. I'm about 30 days beyond warranty and I was traveling and wanted to request for a replacement because this has been defective since day one. I have spent numerous hours trying to fix this thing and am pulling my hairs out. 

 

I intentionally waited to come back from travels because I did not want the printer stolen. Now they say that I don't need a replacement and it's a wifi bonjour issue. I mean come on it can't be that every day I need to use my printer or scanner and I have to spend hours fixing it. 

 

I have a MAC btw.

 

 

3 REPLIES 3

‎01-23-2020 10:29 AM - edited ‎01-23-2020 10:33 AM

HP Recommended

I have spent HOURS calling your free tech support and I don't have the time to call you every day and spend hours on fixing this. I obviously need a replacement. 

 

This is truly a scam. A pure scam and I will never purchase HP again. They're trying to avoid sending a replacement and have been doing so for a while now.

Was this reply helpful? Yes No

‎01-23-2020 10:34 AM

HP Recommended

I am with HP support right now and they're saying lets troubleshoot. But my question is its been a year and I've been troubleshooting. What is the point of having a printer that I need to troubleshoot with daily?

 

Who has this kind of time?

Was this reply helpful? Yes No

‎01-23-2020 10:35 AM

HP Recommended

when you know i'm having constant issues with your printer why don't you just send a replacement and get it over with rather than leaving a customer frustrated?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.