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Message 1 of 2
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Flag Post

HP Envy 4524 scanning image unreadable

HP Recommended
HP Envy 4524
Microsoft Windows 10 (32-bit)

Both photocopying and scanning produce a densely stripy image, there is no sign of the original document.  The flatbed screen isn't dirty.

Printing works fine and the transmission of the scanned image to the computer works fine.  The printer is no longer under guarantee.

Any advice and/or help would be much appreciated.

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Helen81,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try and copy

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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