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SL1-
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Message 1 of 2
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HP Envy 5010

Lenovo
Microsoft Windows 8.1 (64-bit)

When I press the scan symbol on the printer it tells me to download the software. I already did that!

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HP Envy 5010

@sl1
Thank you for posting on the HP Support Community.

 

Let's try installing the full feature software and check: https://support.hp.com/us-en/drivers/selfservice/swdetails/model/14095645/swItemId/oj-184674-5

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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