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JTSoutherland
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HP Envy 5535 Won't Connect to Router

Envy 5535
Microsoft Windows 10 (64-bit)

I have tried everything i know to do. turn it

Turn it on and off again.

Reboot computer.

Update printer (via USB)

and nothing, it sees the router & network, but when i type in the password it acts like it is trying to connect and then says error.

i printed a report and it says the Mac Address Filter is turned on. So i went into my router and checked, nope it's turned off. i tried turning it on and allowing the printer's Address but nothing, turned it back off again, still nothing. i then tried rebooting the router. no dice. even tried restoring/resetting the router and printer, still nothing.

I am now stumped. Any ideas?

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HP Support Agent
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HP Envy 5535 Won't Connect to Router

@JTSoutherland, Welcome to HP Support Community!

 

Let us try to restore the network defaults and try to reconfigure the wireless settings-

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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JTSoutherland
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HP Envy 5535 Won't Connect to Router

Hi,

 

sorry for the late response, i have been laid up with a bad sinus infection and the doctor had me drugged up pretty good. Now that i can think again i did what you suggested. i had done it before but i thought i might have missed something so i went through it slowly this time. however this time it did the same thing. it sees the router, tries to connect, but then fails. when i print a report, it says that MAC Address Filtering is turned on...the only problem is that I've checked and it's not. 😞 Any thoughts?

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HP Envy 5535 Won't Connect to Router

 @JTSoutherland

 

Thanks for replying!

 

Update the printer firmware

Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

If the issue persists, we may have to perform a complete reset on the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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JTSoutherland
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HP Envy 5535 Won't Connect to Router

I went through the process and the printer rebooted and showed it updated. then i went and tried to connect, it saw my router, i typed in my password, it showed it was trying to connect, but just like before it failed. 😓

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@JTSoutherland

 

This might require one on interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form.
  7. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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