• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-15-2020 01:45 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Cannot Scan from my HP Envy 5660 Printer. Issue just started yesterday. Cannot connect to Web Services.

I have read through and attempted previously recommended solutions without success.

Not sure if I followed the steps correctly.

Thank you.

 

Category:
3 people had the same question
3 REPLIES 3

‎10-15-2020 02:00 PM

HP Recommended

@salawfl56 

 

There is just not that much to Web Services - it may be down.  It does that sometimes.

We don't have any visibility into when / how / whether the HP servers and Web Services are working (or not).

 

The best you can do is to stop Web Services / wait a minute or ten / start Web Services.

Yes, you have likely already done this...

 

When the service starts working - you should be able to resume using Scan that depends on this service.

 

Open website:  HP Smart / HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎10-15-2020 02:50 PM

HP Recommended

I appreciate your prompt reply.

Thank you for your information.

It was very helpful

 

 

Was this reply helpful? Yes No

‎10-15-2020 04:09 PM

HP Recommended

Just ad the same issue... what is strange that I tried with three different laptops without success but by connecting through my smartphone (connected to the same home network) it works ! Hoe is possible?

 

I have a second question: by connecting to the printer through it's web address, when I go on the page "Web Services" I'm requested to put a User name and a PWD:, what are they?

 

Thanks 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.