11-19-2019 01:24 PM
Product: HP Envy 5660
When trying to scan or copy from the printer, it only produces a page full of thin colored lines. The printing function works fine. The copy and scan functions have never worked normally, i.e. this is not a problem that developed after repeated correct use/ function. I have uninstalled and re-installed the software/ drivers, run the HP Print and Scan doctor, tried a new power source including plugging the printer directly into the wall socket, and tried turning everything off, waiting 60 seconds, and turning it all back on. What else can I do to make it work?
11-22-2019 03:23 AM
Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.
Let's try these steps to reset the printer -
1) Turn off the Router, Printer, and the computer/ mobile devices.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer/ mobile devices.
Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, try the steps mentioned under "Lines or color bands in copies" from this document - HP Printers - Resolving Copy Problems
Hope this helps! Keep me posted.
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