11-19-2019 08:10 AM
My printer is working fine, however the scanning feature does not work anymore. I used to be able to select the scan to computer option on the printer, but a message will pop up saying I have either lost the connection to the computer (which does not seem to be the case because I can print just fine), the scan application is already in use, or the OCR application is not installed (I have no idea with this is) . When I try to scan from my desktop using the HP Scan, it pops up with a message saying "Scanner reported an error."
I have tried unplugging the printer for 60 seconds, then replugging it into the wall outlet. I have reset the network settings to our wifi, and it connected just fine.
11-21-2019 01:23 PM
@mmmelton, Welcome to the HP Support Community!
HP Easy Scan is not yet compatible with macOS 10.15 Catalina. I suggest using HP Smart app or Apple Image capture to scan from your MAC. Kindly refer to this document to know how. HP is working with Apple to release an updated version soon.
Refer to this document for more info.
If Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:
1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the install the printer essential software from here)
2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.
3.) Try to scan.
Let me know how this goes.
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