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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Envy 7855
Microsoft Windows 10 (32-bit)

Printer is configured to use the wrong paper size. even though I have 8 1/2 x 11 in the printer tray and on the copy glass

How do I adjust paper size for when I copy?  It is saying the main tray should be 4x6 and spits out a blank sheet of paper.

It prints from the computer just fine.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Open and close the paper tray and evaluate the shown prompt.

 

Click No or Edit and change the paper size and type to Letter and Plain Paper.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 REPLY 1
HP Recommended

Hi,

Open and close the paper tray and evaluate the shown prompt.

 

Click No or Edit and change the paper size and type to Letter and Plain Paper.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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