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HP Envy 7858 Multi-page scanning not working

HP Recommended
HP Envy 7858
Microsoft Windows 10 (64-bit)

Attempting to scan multi pages and feeder does not engage

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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@TomR33 Welcome to HP Community!

 

I understand that the  HP Envy 7858 Multi-page scanning not working.

 

Do not worry. I will try to fix the issue.

 

Please let us know if you are able to make the photocopy without any issue.

 

Please perform the below steps and check.

 

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the ADF rollers, refer to this document,

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) Use the steps available here to update the printer firmware.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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