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michaelk381
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HP Office Jet Pro 8610 e all-in-one printer wont print in color

HP Office jet pro 8610
Microsoft Windows 10 (64-bit)

I cant get my computer to print in color for anything.

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HP Support Agent
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HP Office Jet Pro 8610 e all-in-one printer wont print in color

@michaelk381, Welcome to HP Support Community!

 

What happens when you make a photocopy?

Did you make any changes to the printer or the computer recently?

 

If you are experiencing any print quality issues, print a Print Quality Diagnostic Page to help identify the source of the issue.

  1. Load plain white paper into the input tray.

  2. On the printer control panel home screen, swipe left, and then touch Setup.

  3. Swipe up, touch Print Reports, and then touch Print Quality Report.

    A Print Quality Report prints.

    Figure : Example of a Print Quality Diagnostic Page

    Example of a Print Quality Dagnostic Page

Under test pattern 3, if you do not see any colors follow the steps from the document Color or Black Ink is Not Printing.

 

If there are colors in the report, we may have to change the drivers on your computer. 

 

 Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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michaelk381
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HP Office Jet Pro 8610 e all-in-one printer wont print in color

No the pink and yellow are not printing on the report and I have all hp cartridges in it.  It also will not let me apply changes when I set it to print in color.

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HP Support Agent
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HP Office Jet Pro 8610 e all-in-one printer wont print in color

@michaelk381

 

Thanks for replying! Missing colors on the report could be a sign of hardware failure. 

 

Please reach out to the HP Support in your region regarding the service options for your printer/replacement ink

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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