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NurseKate75 Student
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HP Office Jet Pro 8620

HP Office Jet Pro
Microsoft Windows Server 2012 and older

I moved in March and I have an HP Office Jet Pro. There is a cord plugged to the outlet. I can send faxed without problem.and  I turn off the message option on my ladfline  to receive incoming. It tells me that I am missing a cord. 


















































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HP Office Jet Pro 8620

@NurseKate75, Welcome to the HP Support Community!


Are you using a dedicated fax line or a shared line?

Make sure you are using a 2 wire phone cable that came with the printer.

Connect the cable to Line 1 port at the back of the printer and the other end to the telephone jack.


Run a fax test on the printer.

On the printer screen, go to setup > fax > tools > run fax test

This will let you know if there are any issues related to fax. Share the result on your next post.


For more info on setting up fax on the printer, refer to this document.


Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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