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‎03-21-2019 06:11 PM - last edited on ‎03-21-2019 06:17 PM by Retired

HP Recommended

When I try to scan, the paper I am trying to scan is engaged by the printer and appears to be read properly.   However, the print out is just a series of vertical mulicolor lines.  This happens regardless of whether I print from a Windows computer or a Mac computer.  I just changed the ink cartidges and that made no difference.   Does anyone have any ideas how to fix this?

1 REPLY 1

‎03-22-2019 02:00 PM

HP Recommended

@Captvalk 

 

Known solutions, presented in the order to be completed:

Improving Scan Quality

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 250 Mobile All-in-One Printer series

 

 

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Dragon-Fur

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