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HP OfficeJet 6978 all in one just installed on new Asus laptop. Printing works, scanning does not!

HP Recommended
officeJet 6978
Microsoft Windows 10 (64-bit)

have downloaded drivers and installed this stupid ass printer 30-40 times.  new ASUS laptop and trying to install on it. printer is printing but no scanning, from laptop or from scanner to laptop!!!!!!

 

Frustrated as hell!!!!!!  Help pleased.

 

I have added this printer or re-installed 30 times, in past few /couple years.  **bleep**??????

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HP Support Agent
HP Support Agent
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HP Recommended

@FishDogs, Welcome to HP Support Community!

 

Are you able to make photocopies on the printer?

What is the error message when you try to scan?

 

Follow the steps below-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Try scanning.

 

Refer to the document HP Printers - How to Scan (Windows) for alternate scanning methods.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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