02-18-2020 10:43 AM - edited 02-19-2020 09:29 AM
HP OfficeJet Pro 7740 can't scan tabloid 11x17 to email or google drive.
I just set up this printer in an area with no access to a computer. I was expecting the ability to scan a tabloid 11x17 sheet and have it sent over the network. I have tried the Scan to Email feature and I have tried the Google Drive app to scan to my drive account. Both do not seem to have the ability to scan a full 11x17 image and only scan a regular 8.5x11 area.
Scan to computer and scan to USB aren't a great option for me. If this ability isn't supported, please enable this ability.
02-20-2020 02:33 PM
Welcome to HP support community.
Which operating system is installed on the computer to which this printer is connected?
Update the printer firmware
Here are the steps:- Click here
Let me know it goes.
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02-21-2020 09:49 AM
Scanning A3 is not supported on any cloud-based scan solutions or apps.
To scan A3 size, either a computer is required, with no access to any such scanning to a USB stick would be the best option to consider.
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If my post resolve your problem please mark it as an Accepted Solution 🙂