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‎12-18-2019 09:36 AM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I have an OfficeJet Pro 7740 it works great except when I try to scan at high resolution - 600 or 1200 dpi. Anything below that, 300dpi and lower and it scans and works no problem. When scanning at high resolution I get lines through my scan as shown below. What is causing this and how can it be fixed?

bad scan.jpg

1 REPLY 1

‎12-18-2019 03:24 PM

HP Recommended

@rumely25 

Welcome to the HP Support Community!

 

There is a problem with the power supply here.

Solution: Step 3: Reset the printer 

Follow this note: HP recommends connecting the printer power cord directly to a wall outlet.
 
Hope this helps! Keep me posted.
Andreas
 
If my post resolved your problem please mark this post as an "Accepted Solution".
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