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Level 2
23 18 2 2
Message 1 of 12
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HP OfficeJet Pro 8035-Printer Panel SCAN Issue

HP Recommended
OfficeJet Pro 8035
Microsoft Windows 10 (64-bit)

Dear Sir/Madam,

There are times when I am in a hurry to scan something, so I use the printer panel's SCAN to quickly scan directly to the computer. On the OfficeJet Pro 8035 Panel, When I touch SCAN then touch computer, I am presented with three options:-

    1. DESKTOP-X                     , which scans using the printer's software

    2. scan to DESKTOP-X       , which gives options on the computer screen to use other software such as Windows Fax and Scan

    3. Computer Not Listed.

 

The problem is with the first option--When I use the flat sheet glass to scan, it works perfectly and it saves the scanned file to Windows Document directory.  However, when I use the Automatic Sheet Feeder, the printer goes fine through the scanning process, but when sending the document over to the computer, the scanned file does NOT get saved, and the printer panel displays the message "The document has been sent to DESKTOP-X, check the computer for more information."

 

I tried a hard reset, and also uninstalled/reinstalled the latest printer drivers, to no avail.

I am using the latest printer firmware and drivers. I am not sure whether it's a firmware or driver issue.

11 REPLIES 11
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HP Support Agent
HP Support Agent
11,700 11,686 646 482
Message 2 of 12
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@ModUser

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c03466081

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Level 2
23 18 2 2
Message 3 of 12
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Thank you, Betty, for your prompt reply.

Using the ADF, scanning works fine from HP Scan  and HP SMART--It scans the documents to the PC and the software saves the file. Like I said, the problem occurs from using the printer's software--from the printer control panel. If I use the scanner flatbed glass, the printer scans the document, sends the file over to the PC, and the file is saved in the default directory. However, when using the very same function from the printer control panel, only the document is loaded to the ADF instead of the flatbed scanner, the document gets pulled in and scanned, and the printer notifies that the file is sent over to the PC, but the file is not saved. In other words, using the same function, 1st Option on the control panel, Flatbed scanner = document scanned and saved, ADF = document scanned and NOT saved, perhaps not even sent to the PC or not accepted by the PC.

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HP Support Agent
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Message 4 of 12
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You  may try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Level 2
23 18 2 2
Message 5 of 12
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Thank you, Betty. Like I said, I already have the latest firmware and drivers installed. As a matter of fact, before I first initiated this post, I double checked my printer software and drivers on the HP device support site to make sure I had the latest.

I know it is strange--using the same function from the printer control panel but only the input method [ADF] is changed, the document should be saved as it is when using the flatbed scanner.

Thank you for your time and keeping track of my posts.

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HP Support Agent
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Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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23 18 2 2
Message 7 of 12
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I tried the root uninstall again. After uninstalling, I even went to the printer's control panel, setup>printer maintenance>restore>restore settings, and checked all the boxes for Copy, Scan, and Fax to reset the printer's own settings.

The problem still exists...

Pressing the 1st option, using the flatbed scanner, the printer asks if there is another item to add, I press Finish, and the document gets sent and saved on the PC.

Pressing the 1st option, using the ADF, after scanning, the printer, of course, doesn't ask if there is another item as it automatically would detect it, informs me that the document is sent to the PC; However, the document is not saved  and perhaps not even sent to the PC.

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@ModUser

 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Author
Level 2
23 18 2 2
Message 9 of 12
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I think HP should check and update both the firmware and the drivers for my printer model.

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HP Support Agent
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Message 10 of 12
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@ModUser

 

I see that you have already installed the latest firmware according to one of your posts.

 

If now, click here to download and install the latest firmware from your computer.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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