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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-25-2015 12:54 AM

HP Recommended
Product: OfficeJet Pro 8620
Operating System: Microsoft Windows 7 (64-bit)

According to the specifications the OfficeJet Pro 8620 offers a scan resolution up to 1200 dpi, but the scan software only offers up to 300 dpi. How can I scan at a higher resolution than 300 dpi?

 

Thank you for your response.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2015 02:08 AM

HP Recommended

Hi,

The Automaric Document Feeder allow scanning up to 300 DPI, to scan higher resolutions you will need to use the Flatbed Glass.

 

Place your document on the glass and open the HP Scan software, change the source as Flatbed Glass instead the default (Use ADF If Loaded), then you will be provided with the option to select an higher resolution.

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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4 REPLIES 4

‎06-25-2015 02:08 AM

HP Recommended

Hi,

The Automaric Document Feeder allow scanning up to 300 DPI, to scan higher resolutions you will need to use the Flatbed Glass.

 

Place your document on the glass and open the HP Scan software, change the source as Flatbed Glass instead the default (Use ADF If Loaded), then you will be provided with the option to select an higher resolution.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎07-09-2015 10:01 AM

HP Recommended

Thnx! Why isn't this in the manual?

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‎01-27-2016 07:10 PM

HP Recommended

I just bought this printer today (the 8625 from Costco actually) and wondered the same thing.

 

Any idea why HP would do this? As a former HP software engineer myself (why I always buy HP) this seems like a really stupid thing! Why limit the scan resolution when using the ADF? I would guess that if I selected a higher resolution it would take longer to scan. But, so what? Shouldn't that be the choice of the user?

 

Thanks!
Larry.

 

Save lives
Give blood.
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‎12-13-2016 07:08 AM

HP Recommended

I thought I'd found the solution to the appalling resolution, especially when scanning photographs. The firmware has clearly been updated since the previous posts, changing from feeder to flatbed makes no difference whatsoever. I've tried every active link on the screen to get a resolution selection routine and none appears in either mode now.

What a useless piece of equipment! Useless documentation too.

 

I'll resurrect the Epson it replaced - half the price & 10 times better!

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