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‎07-09-2020 10:09 AM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: macOS 10.15 Catalina

The printer no longer seems compatible with Mac OS Catalina 15.5.5.  I have been able to reinstall it and it will print a few times, but then it will stop.  Likewise, I have managed to get the printer and computer to communicate intermittently, but the workaround no longer seems to work.  Is HP planning to address this issue?  Does anyone have a workaround?

1 REPLY 1

‎07-09-2020 12:17 PM

HP Recommended

Hi,

The printer is fully compatible with Catalina, what you describe seems more likely as a  communication problem.

 

Please restart your router and allow it several minutes to initialize till the internet connection returns on your Mac, then restart the printer and then Mac and check for any difference.

 

If the same persists, swipe down the top bar on the printer front panel and click the Wireless icon, then click the gear icon and select Print Reports.

Print a Wireless Test Report and include a picture of the printed report in your reply.

 

Shlomi



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