I recently purchased an Office Jet Pro 9015 to replace another HP printer.
With the previous printer, I used the scan functions regularly (both the ADF and flatbed modes), and was always satisfied with the quality.
I cannot say the same about the quality of the scans I have done so far with the 9015.
I scanned an old picture recently with the 9015, and which you can see as the top half of the picture below. Note the combination of sharp edges and muddled areas; giving the picture a definite "paint by numbers" appearance.
Most fortunately, I had an older Epson scanner stashed away, and I dug it out, plugged it in, and made a scan of the same picture, which is the bottom half of the picture below. Note how much more detailed the scan is.
Is there some kind of hidden "optimization" setting I have to manipulate to get better quality scans? Both scans were run at the SAME resolution: 600dpi, and both times I used Apple's Image Capture application to do the scan.
If the copy is fine, it means the scanner hardware is working fine. However, since you have used 2 scanning applications and the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.
Please reach out to the HP Support in your region for further assistance.
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