11-02-2019 01:37 PM
Can't find a similar problem so I'll start a new string.
HP OfficeJet 5255 installed 2 mos ago and all worked fine. Today, it won't scan using the typical apps; MS Windows scan, PaperPort, and even HP Printer Assistant or HP Scan (for the 5200 series).
HP Printer Assistant HP Scan at first was saying 'Officejet 5255 not found' even though Windows was printing to it.
Got that message to stop, but Printer Assistant HP Scan is just sitting there with _nothing_ happening now.
IT _WILL_ SCAN using a direct https into Embedded Web Server that I finally found.
The printer shows up in Win10 devices as ok, the printer works printing ok, just the scanner not responding to any of the apps.
Did the normal troubleshooting, reboot, restart, driver update check, firmware check, HP Print and Scan Doctor, and the virtual assistant. Downloaded OJ5200_full_webpack_44.4.2678 to get the new Printer Assistant, and still nothing for scanning. Not sure where I found EWS, but it works, so I know the printer is connected and the scanner does work,
WHY WON'T the apps that worked last month work now?
Product Name HP OfficeJet 5200 All-in-One Printer series
Product Number M2U75A
Product Serial Number TH89xxxxxxxx
Service ID 29247
Firmware Version VERPLSPP1N003.1925A.00
Total Page Count 14
Cartridge Protection Off
The computer is a Dell XPS8500, i7 intel, 12GB ram 64 bit, OS version 1903 build 18362.418 (8/10/19)
Solved! Go to Solution.
11-03-2019 06:39 PM
Thanks for using the HP Support Community.
Please Uninstall and Reinstall the FULL feature software following these steps:
1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online) - Skip this step if you have the Software downloaded already
The following resource will help you :
Key in your printer model, Operating System and download & install the FULL feature software.
3. Install the FULL feature “Saved” software
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
If you are not sure how to do this, the following resource will walk you through the steps:
How to Uninstall Download & Reinstall a Printer software
Hope that helps!
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.