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Message 1 of 2
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HP Officejet 5740

HP Recommended
HP Officejet 5740

When I try to scan it comes up with the message "there was a problem connecting to the server"

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @ca_c60,

 

I'd like to help!

 

Are you trying to scan to a computer or email?

How is the printer connected to your device Wifi or USB?

What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

Are scanning from the printer front panel or the HP Software?

 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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