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Flag Post

HP Officejet 5745 prints but will not copy

HP Recommended

Printer will not copy and I checked the light bar and it is lit and scanning and the page comes out blank.  Go to print and it works just fine. 

Tried doing a hard reset by unplugging the power and holding the power button for 60 sec.  still same. 

 

One oddity I noticed consistently, the paper has a 1 inch wide indent / crease across it in the horizontal direction like it was being fed, then suddenly compressed in on place, then released.  It did this consistently with about 10 pages all identical.  But with printing it does not appear. 

Another HP mystery product defect.  Getting seriously tired of all these HP printers I own dying with random failures.  Looked on Consumer reports and found that Brother had the highest rating as far as lack of defects and customer satisfaction.  HP needs to wake up before they end up shutting down and going under. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Tesseract2020

 

Welcome to the HP Support Community.

 

Let's do a firmware update: https://support.hp.com/in-en/document/c02919168

 

If the issue persists, try the steps from here: https://support.hp.com/in-en/document/c05337009

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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