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Member Since: ‎01-09-2013
Message 1 of 2 (1,446 Views)

HP Officejet 6500A Plus "Error 390*"

I have had trouble sending a FAX. I never know if the receipient received the FAX unless I call and check. In most cases they don't receive the Fax. Yesterday, i received a transmittal document back and it displayed

"Error 390*"

My Fax Machine is an HP Officejet 6500A Plus. It is hooked up through a USB connection.


What is error 390*?



P.S. This thread has been moved from LaserJet to Fax and Copiers, and edited subject - HP Forums Moderator




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Posts: 396
Member Since: ‎04-18-2012
Message 2 of 2 (1,435 Views)

Re: HP Officejet 6500A Plus "Error 390*"



Error 390 is a Communication error,


1. Make sure if the phone cable is 2 wire conductor.

2. and there is no other device connected.

3. Turn off the Error Correction Mode.


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