03-19-2017 01:13 AM
I have been having an issue the last week with my printer no longer copying or scanning. I can still print from my computer to the machine, but when I press scan or copy, the message on the machine says "Starting copy...or Starting scan" depending on the function I am choosing. From there, nothing happens. I press the red x to try to back out of it, but it does not return to the main menu. I have to restart the machine, which resets everything, but the same issue comes up...whether copying from the glass or the feeder. I have tried removing the cartridge, unplugging it and waiting 3 minutes as suggested in another post, but that was unsuccessful. I am going to buy another printer, but figured I would see if someone might have a solution that can save me some money since the printing from a computer still works great. Thanks,
03-19-2017 03:47 AM
Thanks for using the HP Forums.
If you are not able to copy or scan, it's likely that the scanner is defective.
The Officejet 6700 is a pretty old printer, perhaps it's time to upgrade to the latest and greatest Officejet Pro 6960 or 6970 series? These are a few generations after the Officejet 6700.
Thank you for choosing HP!
Although I am an HP Employee, I am speaking for myself and not for HP.