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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I am having scanning problems, as the unit displays 'No Scan Options. Refer to Documentation to trouble shoot!

14 REPLIES 14
HP Recommended

Try the document I linked below. Let me know if it worked.

 

http://support.hp.com/us-en/document/c02450835

Binary_Zen (worked at HP )

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Please mark Accept As Solution if it solves your problem
HP Recommended

Can not scan, unit displays 'No Scan Option'

 

{personal info removed}

HP Recommended

It sounds like you are trying to perform the scan from the front panel of the J4680.  If you are receiving the error No Scan Option, then it is because your software doesn't have the scan options set for the printer.  One will have to have the full feature software installed for this printer and under settings have the correct Scan to... settings set.

 

For information on how to do this click here.  Hope this helps.

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HP Recommended

Unfortunately it did not solve the Scan problem.

Thank you very much for your interest!

Bob

HP Recommended

Has anyone managed to fix the problem of scanning error message: "No scan options.  Refer to device documentation?

HP Recommended

message is no scan options.  How do you get the options?

HP Recommended
download and install hp full software, and use it to set "Scan To" destinations for the scan button to work.
HP Recommended

my officejet J4680 is coming up with a error measage when i try to scan

HP Recommended

my officejet J4680 is coming up with a error measage when i try to scan only on my mac

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