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hdshutterwinks
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

HP Officejet Pro 8600 all in one
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I just upgraded to the new Mac OS Catalina version 10.15 and I have the HP Officejet Pro 8600 all in one printer. It will not scan from the flatbed part of the scanner. The feed scanner works fine. When I try the flatbed scanner it gives the error "Automatic Document Feeder is Empty. Place your originals in the automatic document feeder and start the scan again."  I have the latest driver for my printer and it still won't work from the flatbed scanner which is what I use the most. Any help would be appreciated. 

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BCWJ
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

Having the same issue with an HP Officejet 7612... hooked up another MacBook Pro still running OSX 10.14 and the flatbed scanner working fine so clearly an issue with 10.15.

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hdshutterwinks
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

I am now using Apple image scan and it is working perfectly. Hopefully HP will fix this issue in their software.

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v70cat
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

What is in it for them?

 

I think they would rather we purchase a new printer.

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RuLz112
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

There is an article from HP stating that HP Easy Scan is currently not supported on Mac OS Catalina.


I should not have updated my Mac OS so soon. Sigh.

 

 

https://support.hp.com/sg-en/document/c06455960

Marina7
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

Hey HP,

with this issue affecting many people, why not come forth with an EasyScan upgrade for Catalina OS?

HP Support Agent
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

@Marina7, Welcome to the HP Support Community!

 

HP is already working with Apple to release a new version of HP Easy Scan. You may refer to this document for more info.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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FrustratedNow2
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

It is now Nov 10th What is up??""??"???

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HP Support Agent
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HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

@FrustratedNow2

 

HP is working with Apple to get HP Easy Scan and Scan to computer back to full functionality as quickly as possible.

 

Thank you for understanding 

TEJ1602
I am an HP Employee

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rmfoc
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Still waiting to get a fix for this. I use HP Easy Scan every day. The built-in Apple scanner is not a workaround when you have many pages of documents to scan into PDF. Please resolve this promptly.  

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