03-04-2013 01:11 PM
My HP Officejet Pro 8600 won't scan properly, either from the document feeder or the flatbed. The scans show up almost completely blank, although some faint outlines are barely visible along the top. Two computers use the scanner (Mac OS X 10.6.8 and 10.7.5) and both are having the same problem. Any suggestions would be great!
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03-06-2013 12:56 PM - last edited on 02-22-2017 02:12 PM by OscarFuentes
A hard reset may resolve this issue. To do this, unplug the power cord from the back of the printer while the printer is still turned on. Unplug the other end of the cord from the power source. After 60 seconds, plug the cord directly into a wall outlet and then plug it into the back of the printer. Try a scan.
If that didn't help, I have linked a document that has steps for correcting scan quality problems. Click Here
If still having problems, you can download and run the HP Print and Scan Doctor. Click Here Let me know the results.
Good Luck !
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12-24-2013 02:08 AM
I just purchased the HP 8600 Pro this afternoon and installed it with a Mac desktop running Maverick. I have the same problem that I get blank scanned pages from the autofeeder but great single page scans from the bed. I have tried doing a hard power reset on the printer but that has not made any difference.
HP used to be such a great company, but now neither hardware nor software of any consumer product that I have tried over the last few years ever works out of the box. Whoever wrote the HP scan panel interface to the computer out to be flogged.
01-06-2014 09:55 AM - last edited on 02-24-2017 02:05 PM by OscarFuentes
I understand you're experiencing some scanning issues when scanning using the automatic document feeder (ADF) on your Officejet Pro 8600. I'm sorry to hear this has been happening but I will do my best to assist you.
I would first check to see if you can make a copy using the feeder on your printer. If that works, then we know it's something caused by the software or perhaps the connection. However, if it doesn't work then that would indicate that it's an issue with the hardware of the printer. If the copy doesn't work I would also suggest plugging the printer directly to a wall outlet to make sure it has enough power to function properly.
Hope to hear back from you soon, have a great day!!
02-20-2017 08:43 AM
I am having the same issue. It just started today. Document show that it scan in the picture but when saved the PDF is blank. I have unlugged it. didnt woek. I have also made a copy of a document and that worked.
Hav the Officejet Pro 6000 plus