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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-20-2019 09:01 AM - edited ‎10-20-2019 09:02 AM

HP Recommended
Product: Officejet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I cannot scan to my computer from the printer itself over the wireless network (although I can scan and print from my computer using the HP Smart software over the wireless network). I have installed the printer and downloaded the recommended software from 123.hp.com, which prompted me to install HP Smart.   There does not seem to be a setting inside this app to "Select 'Scanner Actions' and then select 'manage scan to computer'" as the printer touchscreen dialogue prompts me to do. 

 

I would love help on this matter please!

 

 

2 people had the same question
2 REPLIES 2

‎10-20-2019 10:25 AM

HP Recommended

Hi @Strangevisions 

To enable front panel scanning, the HP Full Feature or Basic Device Software must be installed.

 

Please follow HP Easy Start utility once again and be sure to select the HP Software to allow front panel scanning:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_10_0_4029_14.exe

 

Shlomi



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‎10-21-2019 08:24 AM

HP Recommended

Hi @

 

 

 

 

 

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