10-20-2019 09:01 AM - edited 10-20-2019 09:02 AM
I cannot scan to my computer from the printer itself over the wireless network (although I can scan and print from my computer using the HP Smart software over the wireless network). I have installed the printer and downloaded the recommended software from 123.hp.com, which prompted me to install HP Smart. There does not seem to be a setting inside this app to "Select 'Scanner Actions' and then select 'manage scan to computer'" as the printer touchscreen dialogue prompts me to do.
I would love help on this matter please!
10-20-2019 10:25 AM
To enable front panel scanning, the HP Full Feature or Basic Device Software must be installed.
Please follow HP Easy Start utility once again and be sure to select the HP Software to allow front panel scanning:
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-21-2019 08:24 AM
Thanks for your response! I had already run the setup, but I ran it again anyway. I picked the first option as shown in the first screenshot below. Then I reinstalled the printer ("Connect a new device"), as shown in the second screenshot. Then when I restarted the program, I got the third dialogue window below. I cannot insert the CD that came with my printer as my laptop doesn't have a CD drive. When I go to the HP website and input my printer model, the only recommended software is HP Smart, which I already have and does not seem to have an option to let me set up scan to computer.
What should I do next?