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Strangevisions
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HP Officejet Pro 8720 - Cannot enable scan to computer

Officejet Pro 8720
Microsoft Windows 10 (64-bit)

I cannot scan to my computer from the printer itself over the wireless network (although I can scan and print from my computer using the HP Smart software over the wireless network). I have installed the printer and downloaded the recommended software from 123.hp.com, which prompted me to install HP Smart.   There does not seem to be a setting inside this app to "Select 'Scanner Actions' and then select 'manage scan to computer'" as the printer touchscreen dialogue prompts me to do. 

 

I would love help on this matter please!

 

 

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HP Officejet Pro 8720 - Cannot enable scan to computer

Hi @Strangevisions 

To enable front panel scanning, the HP Full Feature or Basic Device Software must be installed.

 

Please follow HP Easy Start utility once again and be sure to select the HP Software to allow front panel scanning:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_10_0_4029_14.exe

 

Shlomi

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Strangevisions
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HP Officejet Pro 8720 - Cannot enable scan to computer

Hi @

 

 

 

 

 

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