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Student
Posts: 1
Member Since: ‎05-19-2017
Message 1 of 2 (53 Views)

HP Officejet ProX476dw has stopped scanning

Product Name: HP Officejet ProX476dw
Operating System: Microsoft Windows 10 (64-bit)

The printer stopped scanning. It has been scanning fine ever since I got it. When the Print, Scan and Fax window is open, the Scan dialog box will not open when clicked. I un-installed the printer and accessories, downloaded the driver for the printer from the HP website and installed it. It continues to print fine, but it still won’t scan and does not show an error message when I try to open the Scan dialog box

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Dean
Posts: 8,813
Member Since: ‎01-11-2011
Message 2 of 2 (25 Views)

Re: HP Officejet ProX476dw has stopped scanning

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
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