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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended

I am now using the new HP OfficeJet 3830, purchased ex HIFI Corporation.No cables are iused.Internet is used.

The new printer is connected and I can prnt beautifully.

BUT I cannot SCAN documents to be e-mailed.So my problem is that I do not know how to register the 3830 unit in tandem to the HP4500 so that it can scan.

Only the HP4500 series is available on the sctreen for scanning ,etc.and I am retaining this unit for use when necessary.

Your kind assistance will be appreciated.

Sincerely

Stellio Coconas

 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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