HP Photosmart 7520. Message keeps appearing: Server Connection Error. Unable to connect to Web Servi

[Chrissqm]

Scanning to email:

HP Photosmart 7520. Message keeps appearing: Server Connection Error. Unable to connect to Web Services. Confirm Internet access try again.

The internet is on. I've run the Wireless network test and results are all good confirming connection and no problems. Have tried switching off and on again and re-entering network code and password but still wont work.

Have also tried the HP Print and Scan Doctor but doesn't resolve - says everything is OK.

Thanks.

[Mans]

@Chrissqm 

Hello,

In order to palliate this issue, please update the firmware of printer from HP link below.
Windows: https://ftp.hp.com/pub/softlib/software13/printers/ps7520/PS_7520_R1830A.exe

macOS: https://ftp.hp.com/pub/softlib/software13/printers/ps7520new/PS_7520_R1830A.dmg

Then, try turning on the printer's Web Services again.

Do not hesitate to ask us in case of need.

Best regards,

[Chrissqm]

Hiya - thank you, but the same problem exists

[Mans]

@Chrissqm  

Thanks for your return,

Please restart the printer, computer, and router for solve this problem.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: 
   

   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Try to enable the printers Web Services again.

If the issue perists, please assign a fixed IP address to the printer as follows:

1. In the printer control panel screen, touch the Wireless icon () to retrieve the printer IP address.
2. Launch a web page, and then type this address in the address bar and Enter. The printer Web interface opens.
3. Click the Network tab, then under Wireless (802.11), click Network Address (IPv4).
4. Check the Manual IP option, and then press the button to Suggest a Manual IP Address.
5. Once the first 3 fields are filled in, check the Manual DNS Server.
6. Enter the address 8.8.8.8 as Manual Preferred DNS Server.
7. Enter the address 8.8.4.4 as Manual Alternate DNS Server.
8. Click on Apply and OK.
9. Try to enable the printers Web Services again.

I remain at your disposal in case of need.

Best regards,

[Chrissqm]

Thank you. I will try and get back

[Mans]

@Chrissqm 

Thanks for your for return,

OK!

If the issue persists after that, I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

I remain at your disposal in case of need.

Best regards,

[Chrissqm]

Hi Mans, I've sent you a private message.

Best wishes, Chris

[Mans]

@Chrissqm 

Hello and thanks for your return,

You have removed the Web services from the printer and then reactivated them afterwards, to make it work. So you did not reset the printer.

Don't hesitate to contact us in case of need.

Best regards,