HP Photosmart 7520 Server Connection Error, not connecting to Web Services, can't scan to E mail

[Adrian43]

My Photosmart has always been fine scanning to E mail, I last used the facility about 3-4 months ago.  However I tried it today and get the on screen message 'Server Connection Error', Unable to connect to Web Services. Confirm internet access and try again. I have run the wireless network test and the result is no problems found. I see that this same question/problem was previously posted by another user on 02.10.17 and a printet firmware link was provided which resolved the problem. However the link is no longer valid. Can anyone help please?

[KrazyToad]

@Adrian43

I have gone through your Post and would like to help

I suggest you perform a Semi Full Reset and then setup scan to Email again

Since these steps are specific to your printer I have sent you the instructions in a private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Adrian43]

Thank you for taking the trouble to reply and for the private message.

Unfortunately I was unable to relate to your instructions concerning buttons 'BL/TL/BR' and so was unable to progress. However, I decided to try the action 'Remove Web Services' and to my surprise the printer printed a sheet of paper headed 'Congratulations'! Your printer is now web-connected and has it's own E mail address - which was detailed in the paper together with 'your printers claim code'. It advised me to go to hpconnected.com and create an account. Bearing in mind that I already have an account I nevertheless played along as if entering a new printer. I logged in with my existing username and password and entered the 'printers claim code' which resulted in an E mail welcoming me to HP Scan to email with a new PIN.

Armed with this information i tried scan to email again and am pleased to say that it is working. 

[KrazyToad]

@Adrian43

I'm glad you got this issue sorted out 😊

Do visit our HP Support Community and drop us a message anytime you need help

Thank you

[Glamazon720]

Would you mind sharing the instructions with me? I am having the exact same issue. Thank you in advance. 🙂

[Kumar0307]

Hi @Glamazon720

Welcome to the HP Support Community. I'd be happy to assist you.

Are you using an HP Photosmart 7520 printer?

Try restarting the Wireless router, the printer, and the PC.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Refer to this document to know how to enable web services.

If the issue persists, perform steps 4 and 5 from this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!