HP Photosmart 7520 series displays "The printer is out of paper" but, paper tray has paper on it.

[Mr_PC]

Product Name:  HP Photosmart 7520 e-All-in-One Printer series

Product Number: CZ046A

OS: Win 10 Pro

Processor: Intel Core i7-4770K CPU @ 3.50GHz   3.50GHx

Dear Sr./Ms:

My HP Photosmart 7520 e-All-in-One Printer series is reporting an error that says

"The printer is out of paper"

"Load paper in the appropriate paper tray"

"Press the OK button bellow or the OK or Resume button on the printer when ready"

The paper tray has sufficient paper on it in order to print any job. I went to the HP support site and followed  some of the instructions to try to resolve the problem, but nothing helped to solve the problem. One of the tips recommended was to remove all the dust from the inside of the printer and to make sure that the edges of the paper had no wrinkles. I also made sure that the printer has the latest drivers and firmware.

Please help me to find my printer's problem, thanks.

MR_PC

[Kumar0307]

Hi @Mr_PC

Welcome to the HP Support Community. I'd be happy to assist you. It seems like an issue with the paper sensors or the paper rollers.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Kindly perform the steps mentioned in this document which may resolve this issue.

Hope this helps! Keep me posted. 

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