07-18-2019 04:59 PM
I have a HP Deskjet 882C printer and a HP Scanjet G3010 scanner connected to my HP Pavilion 500-410 desktop computer. Everything is working fine, no problems. However, I tried using the HP Print and Scan doctor to see what happens. The doctor could not find my scanner but it did find my printer. I tried everything that I could think off but nothing solved this problem of the invisible scanner. I turned everything on and off a few times. I uninstalled the scanner software and then reinstalled it. I replaced the USB cables. I moved the USB connectors to different ports on the computer. I uninstalled the doctor and then reinstalled it. I disconnected the scanner and replaced with one of the same type that does not work. The doctor could not find that one either.
In the past, I used the doctor with a Vista computer and with a Windows 7 (32 bit) computer and it worked fine with both printers and scanners. But I am not having success with my current Windows 7 (64 bit machine) in finding scanners.
Perhaps there is something that I am missing.
07-21-2019 10:50 AM
@NormOhio, Welcome to HP Support Community!
Have you tried uninstalling and reinstalling the HP Print and Scan Doctor?
If no, please uninstall the HP PSDr and reinstall it from here HP Print and Scan Doctor
Keep me posted for further assistance.
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I am an HP Employee
07-22-2019 02:56 PM