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NormOhio Honor Student
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HP Print and Scan Doctor does not find my scanner

Pavilion 500-410
Microsoft Windows 7 (64-bit)

I have a HP Deskjet 882C printer and a HP Scanjet G3010 scanner connected to my HP Pavilion 500-410 desktop computer.  Everything is working fine, no problems.  However, I tried using the HP Print and Scan doctor to see what happens.  The  doctor could not find my scanner but it did find my printer.  I tried everything that I could think off but nothing solved this problem of the invisible scanner.  I turned everything on and off a few times.  I uninstalled the scanner software and then reinstalled it.  I replaced the USB cables.  I moved the USB connectors to different ports on the computer.  I uninstalled the doctor and then reinstalled it.  I disconnected the scanner and replaced with one of the same type that does not work.  The doctor could not find that one either.

 

In the past, I used the doctor with a Vista computer and with a Windows 7 (32 bit) computer and it worked fine with both printers and scanners.  But I am not having success with my current Windows 7 (64 bit machine) in finding scanners.

 

Perhaps there is something that I am missing.

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HP Support Agent
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HP Print and Scan Doctor does not find my scanner

@NormOhio, Welcome to HP Support Community!

 

Have you tried uninstalling and reinstalling the HP Print and Scan Doctor?

 

If no, please uninstall the HP PSDr and reinstall it from here HP Print and Scan Doctor

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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NormOhio Honor Student
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HP Print and Scan Doctor does not find my scanner

I did uninstall and reinstall the Print and Scan Doctor on 7/18/19.  My file version is 1.4.1926.0

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HP Support Agent
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HP Print and Scan Doctor does not find my scanner

@NormOhio

 

Reach out to the HP Support for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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