HP required me to update my HP Smart so I did - had been using it significantly over the past year to scan photos from my HP OfficeJet Pro 6978 onto my MIcrosoft Surface, and I used to be able to edit the photos (i.e. crop, color balance, etc) and save the changes easily. Now, when I crop and hit "done" the changes aren't saved and it reloads to the original photo without any of the changes I made.
Uninstall the HP Smart for Windows application, Restart the computer, and Get a new download of HP Smart from the Microsoft Store.
The newly installed application will want you to log into your HP Smart account (likely the same account you use here, else the account (if it's different) you use to log into your HP Smart / HP Connected account.
You will likely need to add the printer as you did originally to connect it to your HP Smart for Windows app.
Now, here's the thing - your subject line includes the words "HP Scan" - HP Scan is actually the name of part of the Full Feature Software. IF that is the software to which you refer, the (above) advice for HP Smart does not apply, at least not in the way intended.
There are two different flavors of printer support.
HP Smart for Windows
An Application that lives in Settings > Apps > Apps and Features
Full Feature Software
The "full driver" printer software that includes HP Scan - and lives in Control Panel > icon view > Programs and Features
HP Smart might run better (is more complete) when the Full Feature Software is installed and functional.
In general practice, these are two separate entities.
If you are having trouble with HP Scan - that is, part of the printer full driver software, the instructions to uninstall and reinstall the software are different.
Printer Home Page - References and Resources –Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor(Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
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