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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-06-2019 10:05 PM

HP Recommended
Product: HP color LaserJet Pro M478f-9f
Operating System: Microsoft Windows 10 (64-bit)

Hello Yall, having an unusual issue and wanted to know if you have too.  I just got this printer last month and it has been working fine till noww (HP color LaserJet Pro M478f-9f) trying to scan it won't scan, will print but no scan.  Checked the help forum and did what it said, turned off the printer, etc, will scan now but only through the Smart app and not through the scan utility...

 

Does anyone know why that is? (scan utility name is just: HP Color LaserJet Pro M478f-9f-HP Scan) 

I just want to make sure there isn't anything else wrong...

 

Thanks so much!

1 person had the same question
2 REPLIES 2

‎12-06-2019 11:10 PM

HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

 

If you are still cannot scan using the HP Scan software, can you successfully launch the HP Color LaserJet Pro M478f-9f software icon under the HP apps folder within the Start menu?

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-08-2019 02:45 PM

HP Recommended

Hello,

 

No it did not resolve my issue.  I'm wondering if I need to delete everything and start fresh...

 

Let me try that and I'll let you know what happens...

Was this reply helpful? Yes No
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