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Mounkwood2
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HP Recommended

HP Scan says scanner unavailable but hp Smart app Scans????

HP color LaserJet Pro M478f-9f
Microsoft Windows 10 (64-bit)

Hello Yall, having an unusual issue and wanted to know if you have too.  I just got this printer last month and it has been working fine till noww (HP color LaserJet Pro M478f-9f) trying to scan it won't scan, will print but no scan.  Checked the help forum and did what it said, turned off the printer, etc, will scan now but only through the Smart app and not through the scan utility...

 

Does anyone know why that is? (scan utility name is just: HP Color LaserJet Pro M478f-9f-HP Scan) 

I just want to make sure there isn't anything else wrong...

 

Thanks so much!

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HP Recommended

HP Scan says scanner unavailable but hp Smart app Scans????

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

 

If you are still cannot scan using the HP Scan software, can you successfully launch the HP Color LaserJet Pro M478f-9f software icon under the HP apps folder within the Start menu?

Shlomi

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Mounkwood2
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HP Recommended

HP Scan says scanner unavailable but hp Smart app Scans????

Hello,

 

No it did not resolve my issue.  I'm wondering if I need to delete everything and start fresh...

 

Let me try that and I'll let you know what happens...

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